We believe our approach to support is what sets us apart from other service providers. Our support function is an integral part of our services team, meaning we provide a joined-up approach to issue resolution rather than an isolated technical response. We ensure that our Support team works closely with our consultants to get to know you, your business and your IT environment.
We don't think its good enough just to have a reactive support approach to technical queries, or simply be a conduit through to the software vendor. We believe that you should be getting as much value out of your investment as possible, so we provide a proactive and value added approach, based on the following:
- Support desk with immediate access to an experienced technical resource
- A joined-up approach with input from your on-site team
- Answers to those tricky 'how to' questions as well as technical fault diagnosis
- Tailored support plan for additional assistance beyond traditional product based support
- Remote service delivery based on an hourly call-off
Existing customers can contact us on the following:
Phone: 020 3137 9945
For more information on how we might be able to help you, please contact us.