Driving Customer Satisfaction

Sempre Analytics Helpdesk has had a busy first half of the year with 210 new tickets raised and 97% customer satisfaction!

December 2019 saw the beginning of our Customer Satisfaction (C-SAT) surveys.  The team gained valuable insight into the customer experience,  giving them the viability needed to continue to deliver the best Customer Support Experience.

The helpdesk team received a high number of positive responses highlighting the value that they continue to deliver.  Top-rated was the speed of response to SLA and quick resolution of tickets.

The team has been proactively reaching out to the partner community to develop a greater understanding of the systems they support,  this will ensure they stay up to date on the technology. Gaining product accreditations has also been high on the agenda for the Help Desk, furthering the commitment to improve how the team support clients.

Growing our commitment to our clients

At the beginning of the year, we welcomed new recruit, Emily Warner, to the Support Team. Joining us as a Graduate Analytics Consultant, Emily recently left a role in the Internal Audit Function of a commodities broker, and before that earned a master’s in international financial analysis. Her strong background in Finance and Audit makes her a great addition to the support team.

 

 

Keiran Rice
Technical Consultant
020 3137 9918
Keiran.Rice@sempreanalytics.com

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